Terms and Conditions

Terms of Use

Terms of Use for Accessing and Using craftwonders.co.uk  

Welcome to craftwonders.co.uk (the “Website”). Whether you are a guest or a registered user, your access to and use of this website is subject to the following Terms of Use. As you read through these terms, please note that “we,” “us,” and “our” refer to Craft Wonders Limited, the entity operating this website. 

  1. Accessing the Website

By accessing craftwonders.co.uk, you are directed to our website and agreeing to be bound by these Terms of Use. It is important to understand that these terms apply regardless of which domain name you use to access our website. 

  1. Use of the Website

Your use of the website encompasses various activities, including but not limited to browsing, accessing, or registering to use the website. By engaging in any form of usage, you signify your acceptance of these Terms of Use. This acceptance becomes effective from the date of your initial access. If you do not agree with these terms, it is recommended that you discontinue using the website promptly. 

  1. Important Readings

Prior to entering the website, we strongly advise you to carefully review these Terms of Use, as well as our Privacy and Cookies Policy. Additionally, if you intend to sign up for the services we provide through the website, please familiarise yourself with our terms and conditions. 

  1. Your Obligations

To ensure a harmonious and secure online environment, we outline certain obligations that you must adhere to while using our website. 

4.1. Acting in Our Best Interests 

You are prohibited from engaging in any activities that do not align with our best interests. We expect users to act responsibly and ethically when accessing and using our website. 

4.2. Technological Harm 

You must refrain from using the website to introduce viruses, Trojans, worms, logic bombs, or any other malicious material that may cause harm or interfere with the functionality of the website or other systems. We prioritise the security and integrity of our platform and expect users to do the same. 

4.3. Respect for Intellectual Property 

Respecting intellectual property rights, as well as the privacy and confidentiality rights of us or any third party, is of the utmost importance. Hence, you must not engage in any activities that infringe upon these rights. Any unauthorised use of copyrighted materials or infringement of trademarks is strictly prohibited. 

4.4. Compliance with Applicable Laws 

Your use of the website must be in compliance with all applicable laws, statutes, regulations, or bye-laws. Engaging in fraudulent, criminal, or unlawful activities on the website is strictly prohibited. Users must understand and abide by the legal framework that governs their actions online. 

4.5. Authenticity and Impersonation 

You shall not misrepresent yourself or impersonate another individual or organisation while using the website. We value transparency and authenticity, and any attempts to deceive or manipulate others will not be tolerated. 

4.6. Content Standards 

Content that is defamatory, racist, sexist, discriminatory, offensive, threatening, hateful, pornographic, indecent, obscene, malicious, abusive, political, untrue, or involved in the selling of prohibited materials (such as drugs, weapons, fraudulent documents, or counterfeit money) is strictly prohibited. We foster a safe and inclusive online community, and any content that violates these standards will be promptly removed. 

4.7. Accuracy and Currency 

You are responsible for ensuring that any information you submit to the website is accurate and up to date. We encourage users to provide reliable and current information to maintain the integrity and usefulness of the platform. 

4.8. Compliance with Terms 

Your usage of the website should always align with these Terms of Use and the Privacy and Cookies Policy. By continuing to access and use our website, you acknowledge and agree to be bound by these terms and policies. 

  1. Information and Material Submitted

Any information or material you submit or send to the website shall be considered non-confidential and non-proprietary. By submitting such information or material, you grant us a worldwide, royalty-free, irrevocable, assignable, and sub-licensable licence to use it for website purposes or our general business activities. Additionally, you waive your moral rights concerning that information or material, allowing us to amend or modify it as we deem appropriate. 

  1. Disclosure of Identity

We reserve the right to disclose your identity to any third party making a claim that content posted or submitted by you in relation to the Website infringes their intellectual property rights or their right to privacy or confidentiality. We take such claims seriously and may need to cooperate with relevant parties to address and resolve any disputes or issues. 

Compliance with Instructions 

As a user of the website, it is important that you comply with all instructions provided by us regarding its use. These instructions are in place to ensure a smooth and secure user experience for everyone involved. 

Indemnification 

If you fail to comply with any provision of these Terms of Use, you agree to fully and promptly indemnify us against all damages, claims, demands, losses, proceedings, liabilities, charges, costs, and expenses incurred by us directly or indirectly because of your non-compliance. It is essential to understand the consequences of not adhering to the terms outlined. 

Availability, Accuracy, and Security of the Website 

The website is provided to users free of charge. However, it is important to note that the content on the website, including the announcement, blogs, knowledge base, and service status sections, is intended for general information purposes only and should not be solely relied upon as advice. It is always advisable to seek professional or specialist advice before taking any action based on the content provided. 

Occasionally, we may perform maintenance, repairs, or updates to the website to introduce new functionality and improve the user experience. While we strive to ensure that the website is available 24 hours a day, we cannot guarantee continuous availability or uninterrupted, timely, or error-free access due to the nature of the Internet. We also do not warrant that the website will be secure or free from bugs or viruses. It is recommended that users employ their own virus protection software and take necessary precautions when accessing the website. 

In certain circumstances, we may suspend or permanently withdraw user access to the website without prior notice, and it is important that users do not attempt to circumvent such actions. We may also impose access restrictions on the website without notice, and users must refrain from attempting to bypass these restrictions. 

Users are responsible for ensuring that their hardware, software, and equipment are compatible with the website. We are not liable for any damage to user hardware, software, or equipment, nor for any viruses or other harmful information that may affect them because of accessing the website. It is crucial to exercise caution and utilise personal virus protection software. 

Except as provided in the following paragraphs, we are not liable for the actions of third parties. 

Liability 

We accept liability for the following cases: 

19.1. Death or personal injury caused by our negligence. 

19.2. Fraudulent misrepresentation. 

19.3. Any other liability that cannot be excluded or limited by law. 

Subject to the above paragraphs and to the extent permitted by law, in all cases other than services provided to a specific client under separate contractual terms: 

20.1. Our maximum liability, regardless of the legal basis, for your use of, inability to use, or reliance on any content on the Website, or any material accessible from it, or any action or decision taken because of using the Website or such material, is £100. 

20.2. We are not liable, regardless of the legal basis, for: 

20.2.1. Your use of, inability to use, or reliance on any content displayed on the website or any material accessible from it. 

20.2.2. Any action or decision taken because of using the website or such material. 

Furthermore, we exclude all conditions, warranties, representations, or other terms that may apply to the Website or any content on it, whether express or implied, to the extent permitted by law. 

It is crucial to understand the limitations of liability and the exclusions that apply to various losses, damages, costs, or expenses, including but not limited to indirect or consequential losses, loss of profits, loss of contracts, loss of use of money, loss of anticipated savings, loss of revenue 

Intellectual Property 

We acknowledge and assert our ownership or licensing rights over all intellectual property associated with the website and its published materials. These works are protected by copyright laws and international treaties, and all rights are reserved. 

The names, logos, design marks, and slogans used on the website are trademarks or service marks owned by us or our licensees. 

Unless explicitly stated otherwise, the copyright, database rights, and any other rights (including intellectual property rights) pertaining to all information, data, text, photographs, images, graphics, and materials (“Materials”) on the Website, as well as the design, layout, “look and feel,” and appearance of the Website, are either owned by us or licensed to us by third parties. You are granted permission to use and download materials or extracts from the website to a local hard disk and print copies, subject to the following conditions: 

24.1. Your use of the website and any materials is strictly for internal, personal, and private purposes. 24.2. Except where permitted by law, you must not use, copy, reproduce, republish, post, broadcast, or transmit any part of the website or any materials for any other purpose without our express prior written consent. This includes refraining from reproducing or storing any part of the website or any materials on any other website or electronic retrieval system, whether public or private. 24.3. You must not modify the paper or digital copies of any materials you have printed or downloaded from the website in any way, and you must not use any illustrations, photographs, videos, audio sequences, or graphics separately from their accompanying text. 24.4. Unless expressly permitted, you must not modify any materials on the website. 24.5. Our copyright notice (e.g., “© Craft Wonders”) or, where indicated, the notice of our licensors, must appear in all electronic or hard copies of any materials or extracts from the website. 24.6. When lawfully copying, reproducing, republishing, posting, broadcasting, transmitting, printing, or quoting from any part of the website or any materials, you must do so fairly and provide proper accreditation to us, our suppliers, and the website. You must also adhere to any restrictions specified on the website. 24.7. If you print, copy, or download any part of the Website in violation of these Terms of Use, your right to use the Website will cease immediately, and you must, at our discretion, either return or destroy any copies of the materials you have made. 24.8. Any rights not expressly granted in these Terms of Use or by us are reserved. 

Your Account and Login Details 

To access restricted sections of the website, you may need to use a username and password. During the registration process, we may require you to provide your name, email address, phone number, and chosen username and password. For further information, please refer to our Privacy and Cookies Policy. 

When selecting a username, password, or any other security information, you must keep such information confidential and not disclose it to any third party. It is advisable not to choose a password that can be easily guessed. 

If you suspect that your password has been lost or compromised, you must notify us immediately. 

You are responsible for all activities carried out on the website using your login details. 

We may request that you change your password periodically. 

If, in our reasonable opinion, you fail to comply with any provisions of these Terms of Use, we reserve the right to disable your login details at any time. 

Third-Party Websites 

We do not have control over the content of any website linked to the website unless we are the provider or operator of those linked websites. Therefore, we do not assume any liability for the content of such linked websites, except as stated in paragraph 19 above. These linked websites are provided “as is” without any express or implied warranty for their content. The inclusion of a link to these websites does not constitute an endorsement or recommendation of their content, operators, or owners. 

Unless we provide written consent, you are prohibited from framing the website on your own or any other person’s website. 

However, we grant you a royalty-free, non-exclusive, revocable licence to provide a link from your website to the homepage of the website. This link must be established in a legal and fair manner that does not harm our reputation or exploit it. The following conditions apply: 

34.1. You may not establish a link to the website on any website that you do not own. 34.2. You may not make false, misleading, derogatory, or offensive statements about us or our services. 34.3. You may not make any warranties or representations about us or our services without our prior written consent. 34.4. You may not state or imply that we have endorsed your website or are associated with it without our prior written consent. 34.5. You may not charge any fee to a third party for using such a link or accessing the website. If you violate this provision, you agree that any fee received by you shall become immediately payable back to the third party. 

We reserve the right to withdraw this linking permission without notice. 

Changes to the Website and these Terms of Use 

We may change or update the website and its content at any time without prior notice. However, please note that the content on the website may be outdated, and we are not obligated to update it. 

We may modify these Terms of Use at any time without notice. Any changes will be posted on the website. It is your responsibility to check the website periodically for updates to these Terms of Use. By continuing to use the website after the updated Terms of Use have been posted, you accept the revised terms. 

General 

If any provision of these Terms of Use is deemed illegal, invalid, or unenforceable according to the laws of any jurisdiction, that provision shall be severed and deleted. The remaining provisions of these Terms of Use shall continue to be binding and enforceable. 

These Terms of Use, including any non-contractual disputes or claims arising from or in connection with them or the use of the Website, shall be governed by and construed in accordance with English law. Any dispute or claim arising from or in connection with these Terms of Use and the use of the Website shall be subject to the exclusive jurisdiction of the English courts, except where, by law, such dispute or claim must be brought in the jurisdiction where you are domiciled or where the relevant law contains mandatory provisions that override such exclusive jurisdiction. 

Service Delivery 

Please note that the above timelines are provided as a general guideline, and we strive to activate and provision services as quickly as possible. In certain cases, additional verification or setup requirements may cause slight delays. Rest assured that we make every effort to deliver your services promptly. 

Payment Method

At Craft Wonders, we offer convenient payment options to ensure a seamless shopping experience for our customers. Choose from the following payment methods to complete your purchase:

  1. Credit/Debit Card: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details during checkout to proceed with your payment securely.

  2. Stripe: Use Stripe for a secure and streamlined payment experience. Select the Stripe option at checkout and follow the prompts to enter your card details securely. Stripe accepts a wide range of payment methods and ensures the safety of your transactions.

  3. Google Pay: Google Pay offers a fast and secure way to pay for your order using your saved payment methods in your Google account. Simply select Google Pay at checkout and follow the instructions to complete your payment.

  4. Apple Pay: If you’re using an Apple device, you can use Apple Pay for a convenient and secure checkout experience. Select Apple Pay at checkout and authenticate your payment using Touch ID or Face ID.

Please note that payment methods may vary depending on your location and the currency of your order. All transactions are processed securely to ensure the safety of your personal and financial information.

If you have any questions or encounter any issues regarding payment methods, please don’t hesitate to contact our customer support team for assistance. We’re here to help!

Promotion Terms

  1. Validity: Offers are time-sensitive and subject to expiration. Expiry dates are determined by the promotion’s terms and conditions and may vary.

  2. Exclusions: Some products or categories may not be eligible for promotional discounts. Refer to the specific offer details for information on excluded items.

  3. Discount Application: Discounts are automatically applied at checkout unless otherwise specified in the promotion’s terms.

  4. Cannot be Combined: Promotional offers cannot be combined with other promotions, discounts, or coupons unless explicitly mentioned.

  5. Non-transferable: Promotional offers hold no monetary value and cannot be transferred or redeemed for cash.

  6. Online Only: Unless explicitly stated otherwise, promotions are exclusively valid for online purchases and cannot be used in physical stores.

  7. Changes and Cancellations: We reserve the right to modify or cancel any promotion at our discretion without prior notice.

  8. Additional Restrictions: Certain promotions may have additional terms and restrictions beyond those outlined here. Be sure to review the complete offer details for any additional requirements.

  9. Void Where Prohibited: Promotions are void where prohibited by law and may be subject to legal restrictions in certain jurisdictions.

  10. Terms and Conditions: All promotions are governed by our general terms and conditions, in addition to any specific terms outlined for each promotion. Participation in any promotion implies acceptance of these terms and conditions.

If you have any questions or require further clarification on any promotion or its terms, please do not hesitate to reach out to our customer support team.

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