Privacy Policy

This Privacy and Cookies Policy explains how we collect and process your personal data when you use our website. It is important that you read this policy carefully to understand our practices regarding your personal data. 

As the data controller under the Data Protection Act 1998, Craft Wonders LTD is responsible for the processing of your personal data. 

Information We Collect 

We may collect and process the following data about you: 

• Your title, name, date of birth, address, email address, telephone numbers, username, password, and other contact details you provide when registering on the website. 
• Information you provide by filling out forms on the website, such as when subscribing to our services or requesting further services,. We may also collect information when you report a problem with the website. 
• Records of any correspondence when you contact us. 

It is your responsibility to ensure that the information you provide is accurate, not misleading, and up-to-date. If any of your information changes, please inform us by emailing team@craftwonders.co.uk. By submitting personal data on behalf of yourself or others, you warrant that you have the necessary authority and consent to provide us with that data. 

IP Addresses 

When you visit the website, we may collect information about your computer, including your IP address, operating system, and browser type. This data is collected for statistical purposes and does not identify you as an individual. 

Cookies 

The website uses cookies, which are small text files stored on your computer’s hard drive by your internet browser. These cookies help us identify your computer as a unique user and can recognize your IP address, providing a more convenient browsing experience. 

We only use cookies for the purpose of improving your use of the website, and we do not collect any other personal information through cookies. You can choose to configure your browser to reject cookies, but this may limit your access to certain features of the website. 

For more information about cookies, including how to manage and remove them from your browser, you can visit https://www.allaboutcookies.org. 

Please note that we also use a web analysis tool that uses cookies to generate pseudonyms for user profiles, allowing us to analyse website usage. These cookies may store information about your visit even after you leave the website. Additionally, our suppliers and partners may also use cookies, which are beyond our control. 

If you have any questions or concerns about our privacy and cookie policy, please contact us at team@craftwonders.co.uk. 

Where We Store Your Personal Data 

All the information you provide to us is stored on our secure servers. We employ industry-standard security measures and firewalls to protect our servers. If you have been given a password or have chosen a password to access specific parts of the website, it is your responsibility to keep it confidential and not share it with anyone. 

We have implemented physical, electronic, and procedural safeguards to secure the collection, storage, and disclosure of your information. Occasionally, we may request proof of identity before disclosing personal information to you. 

Please note that, while we strive to protect your personal data to the best of our ability, the transmission of information over the Internet is not completely secure. Any transmission of data to the website is done at your own risk. Once we receive your information, we employ strict procedures and security features to prevent unauthorised access. 

Security 

When making payments through the website, you must use PayPal or Stripe to process the payment. We do not collect any payment information directly from you. It is important to note that PayPal and Stripe each have their own privacy policies, and we do not assume any responsibility or liability for those policies. Please review their privacy policies before submitting any personal data to PayPal. 

Your card details are not stored on our servers but are stored remotely with our payment gateway for enhanced security. Recurring use of cards is permitted through “tokenization.” 

We do not store credit card details, nor do we share customer financial details with any third parties. 

Uses Made of the Information 

We use the information we collect about you in the following ways: 

• To present website content in the most effective manner for you and your computer. 
• To provide billing information related to the services we offer. 
• To manage the website, detect fraud or abuse, send you relevant information, and address any queries. 
• To fulfil our obligations under any contracts between you and us. 
• To notify you about changes to our services. 
• To allow you to register for an account on the website, including sending confirmation emails. 
• To assist with password retrieval if you have forgotten it. 
• We may also use your contact details and other information for various aspects of the website, such as customer support, prevention or investigation of prohibited activity, enforcement of the Terms of Use, and verification purposes. 
• In the event of a sale or potential sale of our business or a part of it, we may transfer databases containing your personal information. 
• We may disclose your details as described elsewhere in this Privacy and Cookies Policy. 

Except as outlined in this Privacy and Cookies Policy, we will NOT sell or disclose your personal data to third parties without obtaining your prior consent, unless it is necessary for the purposes stated in this Privacy and Cookies Policy or as required by law. 

Other websites 

The website may include links to the websites of our partner networks and affiliates. Please be aware that these websites have their own privacy policies, and we do not accept responsibility or liability for their policies. Before submitting any personal data to these websites, we recommend reviewing their respective privacy policies. 

Access to Information 

Under the Data Protection Act, you have the right to access the information we hold about you. You can exercise this right by making a request in accordance with the Act. Please note that we may charge a fee of £10 to cover the costs of providing you with the details of the information we hold about you. 

Consent 

By submitting data to us and using the website, you give your consent to our use of your data, as well as the data of anyone you represent, in accordance with this Privacy and Cookies Policy. You are responsible for ensuring that you have the authority to give consent on behalf of anyone whose data you submit to us. 

You can revoke any consent you have given us under this policy at any time by contacting us at team@craftwonders.co.uk. Please reference this Privacy and Cookies Policy in the email subject line and specify the consent you are revoking in the body of the email. 

Changes to Our Privacy and Cookies Policy 

Any changes we make to this Privacy and Cookies Policy in the future will be posted on the website and, if appropriate, communicated to you via email. Each time you access the website, you agree that the Privacy and Cookies Policy in effect at that time applies to all information held by you. 

Fraud Verification 

To ensure the security of our services, Craft Wonders employs Fraud-Record to screen new orders for any past fraudulent activity and report existing clients who violate our Terms of Service. In the event of a violation, non-identifiable anonymous information may be shared with Fraud-Record. 

We use Stripe for identity document verification. Stripe collects identity document images, facial images, ID numbers, addresses, and advanced fraud signals, as well as information about the devices used to connect to its services. Stripe shares this information with us and also utilises it to operate and enhance its services, including fraud detection. You may also choose to allow Stripe to use your data to improve its biometric verification technology. To learn more about Stripe and review its privacy policy, please visit https://stripe.com/privacy. 

Contact 

If you have any questions, comments, or requests regarding this Privacy and Cookies Policy, please feel free to contact us at team@craftwonders.co.uk.